PAYMENT
Payment by bank cards is processed through JSC "ALFA-BANK". The following cards are accepted for payment: VISA, MasterCard, MIR.
After you fill out the order form, our representative will contact you within 24 hours to clarify the order details.
Next, a payment link will be sent to your email.
On the page for entering bank card details, you will need to enter your bank card information: card number, cardholder name, card expiration date, and the three-digit security code. All necessary details are printed on the card itself. The three-digit security code is the three numbers located on the back of the card.
Next, you will be redirected to your bank’s page to enter the security code that will be sent to you via SMS. If you have not received the security code, you should contact the bank that issued your card.
Next, a payment link will be sent to your email.
On the page for entering bank card details, you will need to enter your bank card information: card number, cardholder name, card expiration date, and the three-digit security code. All necessary details are printed on the card itself. The three-digit security code is the three numbers located on the back of the card.
Next, you will be redirected to your bank’s page to enter the security code that will be sent to you via SMS. If you have not received the security code, you should contact the bank that issued your card.
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DELIVERY
Delivery is carried out by prior agreement.
Within Moscow and the Moscow region (within the A-107 highway), delivery is free for orders of three bags or more. For remote areas, the delivery cost is calculated individually.
To Saint Petersburg, delivery is made once a month as orders are generated.
For the regions, delivery to the transport company’s terminal is free. Shipment to the terminal is carried out once a week from Tuesday to Friday.
Within Moscow and the Moscow region (within the A-107 highway), delivery is free for orders of three bags or more. For remote areas, the delivery cost is calculated individually.
To Saint Petersburg, delivery is made once a month as orders are generated.
For the regions, delivery to the transport company’s terminal is free. Shipment to the terminal is carried out once a week from Tuesday to Friday.
Return policy
Refunds in cash are not allowed when paying by card.
The refund procedure is governed by the rules of international payment systems.
The procedure for returning goods is regulated by Article 26.1 of the Federal Law "On the Protection of Consumer Rights."
The consumer has the right to refuse the goods at any time before their transfer.
According to the legislation of the Russian Federation, animal feeds, feed additives, and other animal feed products of proper quality are not subject to return or exchange.
To return funds to a bank card, it is necessary to fill out a "Refund Application," which is sent by the company upon request to the email address, and send it along with a copy of the passport to horsli@mail.ru. The refund will be made to the bank card within 21 (twenty-one) business days from the date the "Refund Application" is received by the Company.
To return funds for transactions conducted with errors, you must submit a written application with a copy of the passport and receipts confirming the erroneous charge. This application must be sent to horsli@mail.ru. The refund amount will equal the purchase amount. The period for reviewing the Application and returning funds begins from the moment the Company receives the Application and is calculated in business days, excluding holidays/weekends.
The refund procedure is governed by the rules of international payment systems.
The procedure for returning goods is regulated by Article 26.1 of the Federal Law "On the Protection of Consumer Rights."
The consumer has the right to refuse the goods at any time before their transfer.
According to the legislation of the Russian Federation, animal feeds, feed additives, and other animal feed products of proper quality are not subject to return or exchange.
To return funds to a bank card, it is necessary to fill out a "Refund Application," which is sent by the company upon request to the email address, and send it along with a copy of the passport to horsli@mail.ru. The refund will be made to the bank card within 21 (twenty-one) business days from the date the "Refund Application" is received by the Company.
To return funds for transactions conducted with errors, you must submit a written application with a copy of the passport and receipts confirming the erroneous charge. This application must be sent to horsli@mail.ru. The refund amount will equal the purchase amount. The period for reviewing the Application and returning funds begins from the moment the Company receives the Application and is calculated in business days, excluding holidays/weekends.
Production:
Sverdlovsk Region:
Moscow and Moscow Region:
Instagram*
Mon–Fri from 08:00 to 17:00
Contacts
Production:
Sverdlovsk Region:
Moscow and Moscow Region:
Instagram*
Mon–Fri from 08:00 to 17:00
contacts